Warranty & Repairs

If you have what you believe is a manufacturing mess up or need gear repaired, the best option is working with the original manufacturer directly. We're happy to help facilitate the coversation if needed, but for your information we are including links below to the policies and contact methods for many of the companies we work with. Feel free to contact us at support@thegearhouse.com for help getting in touch with a company.

Industrial Revolution - Depending on the brand - Light My Fire, UCO, DAJO, Esbit, and Play & Freeze, Industrial Rev has different policies. Please check their site for the full details.

Big Agnes - 100% guaranteed! If you have a defective tent, bag, or pad or need a repair done on an item to keep it alive longer, please check out their policies. The folks at Big Agnes are great and will be more than happy to help you keep using your gear.

Petzl -

Coghlans - Visit the page we've linked to and scroll down to the bottom to read about the limited warranty offered by Coghlans for their products.

GSI Outdoors -

Jetboil - Contact the Jetboil customer service team for details about their warranties and repairs if they can be done. Otherwise for a return, please contact TheGearHouse direclty.

Camelbak - The guys at Camelbak have laid out their warranty, return, and repair policy in their "Got Your Bak" guarantee. Check it out on their website for the full details. Contact TheGearHouse about a return or exchange.